Refunds & Returns

Please Choose carefully. We don't normally give refunds if you simply change your mind or make a wrong selection.

Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to.

Returns / Cancellation of Order

  1. You may cancel your order at any time before we dispatch your order.  In cases of engineered products, restocking fees may apply.

  2. If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any (less any applicable restocking fees as noted in point 1).

  3. The option to cancel your order is not available if the Goods are made or altered to your specification.

  4. We will refund your money within 14 days.

  5. This paragraph does not affect your rights in the event that the Goods are faulty nor affect any rights you have under Federal or State Law within the Commonwealth of Australia.

Refunds

  1. Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

    1. exactly what is the fault;

    2. the date, if relevant, when the fault became apparent;

    3. when and how you discovered the fault;

    4. how the fault affected your use of the Goods;

       

  2. To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty

  3. You must tell us by email message to inquire@gcs.com.au or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. Please ensure that you include your original order number and shipping address. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

  4. The Goods must be returned to us as soon as any defect is discovered.

  5.  So far as possible, Goods should be returned:

    1. with both goods and all packaging as far as possible in their original condition;

    2. securely wrapped;

    3. including our delivery slip;

    4. at your risk and cost.